Frequently Asked Questions
🛍️ General Questions
1️⃣ What types of products do you sell?
📌 We specialize in premium men's fashion, including ✔ Pakistani Kabli ✔ Panjabi & Jubba ✔ Shirt fabrics & Clothing Accessories ✔ Traditional & Modern Wear
2️⃣ Do you have a physical showroom?
🏬 Yes! You can visit our showroom at: 📍 Shop-51, Level-3, Amir Complex, Azampur, Uttara, Dhaka 🕙 Opening Hours: 10 AM - 10 PM (Every day)
🛒 Ordering & Payment
3️⃣ How can I place an order?
You can order through:✔ Website – Add items to your cart & checkout.✔ Facebook & Instagram – Message us for orders.✔ Phone Call / WhatsApp – 📞 01408-500014
4️⃣ What payment methods do you accept?
💳 We accept:✔ Cash on Delivery (COD) ✔ bKash / Nagad ✔ Bank Transfer (For bulk orders)
5️⃣ Can I cancel my order after placing it?
🛑 Yes, but only before the order is shipped. Once dispatched, cancellation is not possible.
🚚 Shipping & Delivery
6️⃣ Do you offer home delivery?
🚚 Yes! We deliver all over Bangladesh.
7️⃣ How long does delivery take?
✔ Inside Dhaka: 1-3 working days✔ Outside Dhaka: 2-5 working days
8️⃣ How can I track my order?
📦 After shipping, we will send you a tracking number via SMS or email. You can use it to track your package online.
🔄 Returns, Exchanges & Refunds
9️⃣ Can I return or exchange a product?
🔄 Yes! Return/exchange within 7 days if:✔ The product is damaged or incorrect.✔ The product is unused & in original packaging.
🔟 What if I receive a damaged or wrong product?
⚠️ Contact us within 24 hours if you receive a defective item.📩 Email: binmahmudbd@gmail.com📞 Call: 01408-500014
1️⃣1️⃣ Do you offer refunds?
💰 Yes, but only if:✔ The product is defective.✔ We are unable to exchange it for the same item.
📦 Wholesale & Custom Orders
1️⃣2️⃣ Do you offer wholesale or bulk orders?
🛒 Yes! We provide discounts for bulk purchases. Contact us for custom pricing
1️⃣3️⃣ Do you offer custom tailoring services?
🧵 Yes! Visit our showroom for tailoring and custom fitting.
📞 Customer Support
1️⃣4️⃣ Do you have a customer support team?
🛒 Yes! Contact us for assistance: ✔ Call / WhatsApp: 01408-500014✔ Email: binmahmudbd@gmail.com✔ Facebook & Instagram: @binmahmudbd